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BillPay-e Plus Frequently Asked Questions (FAQs)
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American
Bank & Trust has
upgraded our electronic bill payment product. You’ll find a
whole new look and feel, additional features/functions and a superior
level of service.
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Frequently
Asked Question
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Bill
Pay System
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When will I
be able to access Bill Pay?
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24 hours a
day, 7 days a week
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What methods
of Bill Pay support are available?
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Telephone -
E-mail – Live Chat
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What number
do I call for Bill Pay member service support?
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Toll Free:
888-667-7635
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What are
Bill Pay customer support hours of operation?
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Monday
through Friday from 7:30 am – 11:00 pm ET
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What is my
fee for using the Bill Pay product?
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No Charge.
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Will more
payments be made electronically?
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Yes.
With the upgraded product between 60-70% of all bill
payments will be sent electronically.
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When will my
payments be processed?
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Your
payments will be processed on the ‘PROCESS’ date that you
select.
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When will my
account be debited?
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Your account
will be debited on the ‘PROCESS’ date that you designate and
remitted to your payee.
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May I pay
bills from multiple accounts?
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Yes.
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Will the
upgraded Bill Pay product retain a history of payments
processed?
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Yes.
However, the history from the previous Bill Pay product will not transfer to the upgraded Bill Pay product.
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How long
will it take for my payments to be received by the payees?
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Electronic
payments usually post within 48-72 hours.
Checks may take 5-10 business days depending on the state
of destination.
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Does the
Bill Pay website contain any information to help me process my
payments?
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Yes.
Each Bill Pay function has a Frequently Asked Questions
(“FAQ”) section to assist you in processing your payments.
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What if my
Browser is not compatible with the upgraded Bill Pay product?
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The Bill Pay
site has a prompt for you to run a browser compatibility check.
If issues are identified, step by step instructions are
provided to assist you. You
may also call the customer support staff at 888-667-7635, Monday
- Friday 7:30 am to 11:00 pm ET.
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Will I need
to make any changes to my Personal Computer (“PC”) Internet
Settings?
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If
“Internet Options” require changes, the Bill Pay site will
provide instructions during the compatibility check process.
You may also consider setting up the Bill Pay site as a
“Trusted Site”. For
technical support, please contact the customer support staff at
888-667-7635, Monday - Friday 7:30 am to 11:00 pm ET.
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I have
Pop-Up Blocker set up on my PC.
Will this service create any issues when processing my
bill payments?
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The
Bill Pay application utilizes enhanced features and tools which
call for a separate window to open. Disallowing pop-up windows
to occur while using the Bill Pay application may keep certain
features from functioning properly.
You may want to consider stopping Pop-Ups just for the
Bill Pay site.
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We are happy to announce that there is no fee for the BillPay-e Plus bill payment system.
If you were previously enrolled in the American Bank & Trust
on-line bill pay service, we automatically
set you up for BillPay-e Plus. For
your convenience, we have even set up all of your payees (this includes
all payees established prior to June 12, 2008).
However, we do suggest that you take a moment to review it for accuracy the
first time you log on to pay your bills. We have also converted your specific bill pay instructions;
therefore, there is no need to re-establish any one-time or recurring
payments that were set up prior to June 12, 2008.
American
Bank & Trust will continue to support any ‘pre-upgrade’ payment
issues. Please call Bill
Pay Support at 605-539-1222 or toll free at 866-539-0280.
To
begin using BillPay-e Plus, please go to
www.americanbanktrust.net, and login as usual
to access your account information.
You will then click on the Bill Payment option to begin using the
new system. Any inquiries
on payments will
need to be directed to our iPay toll free number, 1-888-667-7635. If you need any help with the
system, simply call the toll free service number or go to our new
‘LiveChat’ feature, between the
hours of 7:30 am ET to 11:00 pm ET, Monday through Friday.
An online user’s guide will also be available as a resource for
any questions that you may have. This
guide will be available 24 hours a day, seven days a week.
We hope that you enjoy this new service, the
additional customer support hours, and the ‘LiveChat’ feature.
Thank you for allowing American Bank & Trust to meet your
banking needs.
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