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Phone Banking

We are excited to announce an upgraded version of Voice Access. This system allows you to obtain account information regarding your checking or savings accounts, CDs or loans, 24 hours a day.

The first time you call Voice Access the system will request the last 4 digits of the primary account holder’s social security number. You will then be prompted to create your own pin number for future calls. Please have your account numbers available to obtain your personal account information. Voice Access will allow you to access information described below.

Voice Access is unique among bank information systems. For our customer using touch-tone phones, you may quickly and easily move through the system via TOUCH-TONE. Touch-tone customers may also use a combination of TOUCH-TONE and VOICE commands. For our customers using rotary phone systems, you may access the system entirely with VOICE commands.

Dial the Voice Access telephone number from any phone. After a brief introduction, you will be presented with a list of options. Your Choices are:

Voice Access Line

(866)-539-0280
(toll free)
or
539-0280

(1) Account Information
(2) Funds Transfer
(3) Bank Information
(4) Lost Card
(0) Customer Service ¹

¹ Works on ALL Menus.

You may "say" or "press" the appropriate number as shown above, on your telephone keypad. Remember to wait for the beep before speaking.
After you have made your selection, you will be asked to enter your account number and security code. By "voice" say each number loudly and plainly, after the beep. Your account balance will be played automatically. It's that simple!

Voice Access will provide you with the following information, 24-hours a day:

(1) Account Information

Checking

1. Withdrawals
2. Deposits
3. Funds Transfer
4. Find Transactions
1. Search by check number
2. Search withdrawals by amount
3. Search deposit by amount
* Cancel (Return to Previous
Menu)
5. More Options
1. Fax
2. Balance
3. Interest
4. Change Pin
* Cancel (Return to Previous
Menu)
* Cancel (Return to Previous Menu)
Savings

1. Withdrawals
2. Deposits
3. Funds Transfer
4. Find Transactions
1. Search withdrawals by amount
2. Search deposit by amount
* Cancel (Return to Previous
Menu)
5. More Options
1. Fax
2. Balance
3. Interest
4. Change Pin
* Cancel (Return to Previous
Menu)
* Cancel (Return to Previous Menu)
CD's
1. Fax
2. Balance
3. Interest
4. Change PIN
* Cancel (Return to Previous
Menu)
IRA's

1. Fax
2. Balance
3. Interest
4. Change PIN
* Cancel (Return to Previous Menu)
Loans

1. Advances
2. Payments
3. Find Transactions
1. Search advances by amount
2. Search payments by amount
* Cancel (Return to Previous
Menu)
4. More Options
1. Fax
2. Balance
3. Interest
4. Change Pin
* Cancel (Return to Previous
Menu)
* Cancel (Return to Previous Menu)

(2) Funds Transfer

(3) Bank Information

Information including telephone numbers and hours for each Branch will be available.

(4) Lost Card

Speak to American Bank & Trust personnel during regular hours. After hours, you will be forwarded to an Advantage Network representative.

(0) Customer Service

The "zero" key asks if you would like to be connected to our Main Branch. Answer "YES" or "NO".

Additional Information

* Pressing the "star" key at any time returns you to the previous menu. Voice callers may say "stop".

# Pressing the "pound" key at any time returns you to the main menu. Voice Callers may say "cancel". The "pound" key ends the call from the main menu.

0 The "zero" key asks if you would like to be connected to our Main Branch. Answer "YES" or "NO".

While listening to your withdrawal and deposit transactions, you may also use these features:

7 Allows you to hear missed information by "rewinding" to the last transaction each time the "seven" key is pressed.

8 The "eight" key allows you to repeat transaction information.

9 Allows you to skip ahead by "fast forwarding" to the next transaction each time the "nine" key is pressed.

QwikAccess

QwikAccess allows callers with touch-tone phones to move quickly through the system. It is not necessary to listen to the prompts. Callers may begin entering choices using touch-tones as soon as the system answers the call. Once you have become familiar with the system, you can obtain your account information by entering your menu choices, account number (followed by the # key) and security code in succession without ever having to listen to a single prompt.